Terms and Conditions
These terms govern the use of heyalfred.mx and the contracting of lodging, corporate services and events with Hey Alfred Corp., trading as Hey Alfred. By booking or sending us a request, you accept them.
1. Who we are
Hey Alfred Corp. is a company incorporated in the State of California, United States. You can reach us at contacto@heyalfred.mx or +1 619 706 3589. We manage and market stays in furnished apartments in Mexico, coordinate corporate travel services and organize events. Contracting and invoicing are handled through this entity.
2. Bookings and payments
A booking is confirmed once you receive written confirmation and the payment or deposit indicated at booking time has been settled. Prices are shown in the stated currency and include applicable taxes unless otherwise specified. We reserve the right not to confirm a booking due to lack of availability or an obvious error in the published rate.
3. Cancellations and changes
Each unit has its own cancellation policy, and it may change over time or by season. That is why no single policy is published here: the one that applies to your booking is shown in full on the unit page, before you confirm and before you pay. That policy governs and forms part of these terms. If you have questions about a specific unit’s policy, write to us before booking.
4. Check-in, check-out and use of the property
Before arrival you complete the online check-in, where you upload your details and accept these terms and conditions electronically. Arrival and departure times are stated in your confirmation. The registered guest is responsible for the people who enter the property and for any damage caused during the stay. Exceeding the maximum occupancy, holding parties or events without written authorization, and subletting are not permitted. Breach may result in termination of the stay without refund.
5. Security deposit and damages
The security deposit, where applicable, is stated on each unit page along with its amount and conditions, as it varies between properties. Damages, missing items or extraordinary cleaning are deducted from the deposit or charged to the guest, always with prior notice and photographic evidence.
6. Corporate agreements
Rates, credit terms and benefits under a corporate agreement are set out in writing in a separate document and apply only during its term and to the signing company. In the event of conflict between the agreement and these terms, the agreement prevails.
7. Events
Event contracting is formalized through an accepted quote and a deposit. Third-party venues are additionally governed by their own rules, which we will share with you before confirming. Changes to the date or number of attendees may modify the price.
8. Third-party services
The booking and payment process is completed in the booking engine operated by Hostaway. Transport, catering and event vendor services are provided by third parties. We coordinate and are accountable for the management, but delivery is subject to the terms of each vendor.
9. Limitation of liability
We are not liable for acts of God or force majeure, for valuables left on the property, or for service interruptions beyond our control such as power or internet outages. Our maximum liability is limited to the amount paid for the affected booking.
10. Intellectual property
The Hey Alfred name, logo, texts and photographs on this site are owned by the company or used under license. They may not be reproduced without written authorization.
11. Data protection
The processing of your data is governed by our Privacy Notice, which forms part of these terms.
12. Governing law and jurisdiction
These terms are governed by the laws of the state of California, United States, without regard to its conflict-of-law rules. For any dispute, the parties submit to the competent courts of that jurisdiction. This does not limit the rights Mexican consumer-protection law grants to guests domiciled in Mexico regarding stays in Mexican territory.
13. Contact
contacto@heyalfred.mx · +1 619 706 3589 · Last updated: August 9, 2026
If anything in this document is unclear, write to us before booking. We would rather clear it up in advance.